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In-Reach Patient Care Coordinator

Job Type: Full Time
Number of Vacancies: 1

Westside Family Health Center (WFHC) is a nonprofit community clinic dedicated to providing high quality, low-cost healthcare to more than 13,000 women, men, and children. Founded in 1974, WFHC is a Federally Qualified Health Center with 50+ employees and volunteers. We are currently seeking an In-Reach Patient Care Coordinator to join our team, so if you have a passion for healthcare and want to make a difference in the community, Westside Family Health Center could be the opportunity you are looking for. Please visit our website at for additional information on WFHC.

The In-Reach Patient Care Coordinator will provide in-reach and case management services to patients who are enrolled in Medi-Cal and Medicare programs helping them navigate through health care services and systems. Promoting the importance of wellness. The In-Reach Patient Care Coordinator will work closely with the patient care teams to support positive health outcomes. The In-Reach Patient Care Coordinator is the main point of contact for patients and removing the patient’s barriers to care by assisting them to make appointments for wellness visits.

Primary Responsibilities
  • Must be well versed on all WFHC
  • Track patient information, schedules, files, and forms in a confidential manner
  • Meet with Chief Operating Officer and Chief Medical Officer to discuss in-reach issues and needs and facilitate patient appointments.
  • Maintain documentation of all patient encounters and complete reporting requirements
  • according to organization standards
  • Be liaison for patients and team members with health insurance plans program
  • Submit data and tracking reports
  • Advocating to promote health care accessibility
  • Good communication and interpersonal skills and ability to speak concisely to patients and Care Team member
  • Organized with confidential patient material and appointment tracking
  • Flexible and adaptable in response to changing patient and health care providers’ needs
  • Two or more years of experience in customer service / sales capacity or one/or more years of experience in a healthcare setting and prior experience in a health plan, medical group or IPA setting working with physician networks
  • Desire to work with individuals from diverse ethnic, educational and socioeconomic backgrounds
  • Computer knowledge including ability to work with Microsoft Office, database and patient management systems
  • Critical thinking and problem-solving skills
  • Effective verbal and written communication skills; strong computer skills
  • Self-motivated, flexible and a team
  • Bilingual English/Spanish is


Education College or other post-secondary education preferred or work equivalent experience.
Salary and Benefits Salary is negotiable and commensurate with education and experience. WFHC offers a full range of benefits including a 403(b) plan.

How to Apply

Submit resume and cover letter by email to [email protected]. Reference “In-Reach Patient Care Coordinator” in subject line.